TRAVELS
W Verbier
Switzerland
MARCH 2015 - Switzerland
Worst W hotel I have ever been to. To give you reference, I am an SPG platinum member for over 5 years now and have stayed at; W Maldives, W Montreal, W Bangkok, W Barcelona, W Downtown NYC, W Atlanta Buckhead, W Atlanta Midtown, W Atlanta Downtown, W Guangzhou, W Hong Kong, W Istanbul, W New York, W Koh Samui, W London...
We spent 6 nights here for our honeymoon back in March 2015 and it is my biggest regret of my entire trip choosing this hotel in the Alps. The W Verbier is supposed to be a retreat property and a five star hotel but they are very far from it. For anyone who expected this categorize 7 hotel to be absolutely amazing, everything you'd ever want in a hotel, I highly recommend you look elsewhere as this hotel falls short in every way.
The service sucks, breakfast was horrible, and numerous normal request never met.
1. Breakfast: We asked for two lattes every morning at breakfast and every single morning they brought us a different looking coffee drink. We’d keep sending them back and never had a good lattes while in Switzerland. Go figure. Its crazy chaotic, so badly designed. They could easily learn from there Asian counter parts how to offer an amazing breakfast and an outstanding service. If this is what a retreat property is like, I don’t think I will ever look to stay at one again.
6. The one that upset me the most, is when I had my personal belonging organized in a corner with dirty laundry from Snowboarding all week placed on the floor next to my open luggage (organized and to the side so they could clean our room without touching it) and the cleaning staff took my dirty clothing off the floor and thought it would be perfectly fine to pick them up off the floor and put them inside my luggage with all my clean designer clothes and expensive dress for our dinner that evening. That's when I decided that this hotel had no idea how to cater to its customer spending $1,000++ a night. I actually brought this issue to the hotel manager and there response only frustrated me more, such a lack of respect for hotel guest, loyal SPG members and people in general.
I would NEVER recommend this W hotel to anyone. They need to improve a lot on basic etiquette. I am a Platinum Starwood member and stay at numerous properties all over the world, especially W hotels and this one shouldn’t be ranked as a top property, I have been to a top property, W Bali they deserve there 5 star rating. I regret ever staying at the hotel and wish I had stayed at
2. Example of a request, to have the dead bolt on the door repair so we could put it on when we were in the room, never fixed. I was on my honeymoon and every hotel I have ever stayed in has a dead bolt on the door and this one was missing. We were told it would be repaired numerous times but never got around to it during our 6 days there.
3. I ended up being very sick during our trip and had to spend the day sleeping in the room after being up with a 104 fever and vomiting during the night. We had a do not disturb on the door and what did they do… called the room while I tried to sleep. They called 4 times in a row till I answered and told me that the ‘do not disiturbe’ is on the door. ???? Really why are you calling our room??? I had to unplug the phone to have some peace and quiet.
4. We had dishes left in our room for 2 days before we finally had to put them outside to be taken away.
5. We had to on numerous occasions called down to have towels brought up. They'd clean the room and only leave one large towel for one person, knowing there were two people staying in the room. And we were staying in a huge suite. Normal W hotels have 4 of everything in the bathroom for guest so there is no need to ask for another towel.
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the Park Hyatt Maldives who treats you like Kings and Queens and have you leaving wanting more. After this trip I am looking into switching to Park Hyatt’s loyalty programs as they treat you the way you should be treated on vacation.
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After this trip my husband and I are re-looking our loyalty with Starwood. To spend that much money on your dream vacation and have such a bad experience sucks. We saved all year for this vacation and it wasn’t worth it. It’s a sore spot for me still, I had been looking forward to it for the year we spent planning our one month trip around the world and then to have to deal with all this nonsense during our stay made it feel less like a vacation and more like a business trip.
Just some food for thought before you book your trip.​
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